Terms of Service – Ananta Quest



1. Introduction

This document is an electronic record in terms of the Information Technology Act, 2000, and applicable rules thereunder, including the amended provisions pertaining to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This Terms of Service (“Agreement”) is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, requiring publication of rules, regulations, privacy policy, and terms of service for access or usage of the domain name www.anantaquest.com (“Website”), including related mobile site(s) and mobile application(s) (collectively, the “Platform”).
The Platform is owned and operated by Ananta Quest Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 906-B, Lodha Supremus, Antop Hill, Mumbai – 400037 (hereinafter referred to as “AQ”, “We”, “Us”, or “Our”).
Your use of the Platform and services offered through it are governed by this Agreement, along with applicable policies incorporated by reference. By accessing or using the Platform, You (“User”, “You”, or “Your”) agree to be bound by this Agreement.
We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms of Service at any time without prior written notice. It is Your responsibility to review these Terms periodically. Continued use of the Platform after changes are posted means You accept and agree to the revisions.

2. User Account, Password, and Security

To access certain features, You may need to register and create an account. You are responsible for:

  1. Maintaining the confidentiality of Your login credentials.
  2. All activities that occur under Your account.
  3. Providing true, accurate, and complete information during registration.

If You provide any false or incomplete information, AQ reserves the right to suspend or terminate Your account.
You agree to:
(a) notify AQ immediately of any unauthorized use of Your account or breach of security, and
(b) ensure proper logout at the end of each session.

3. Services Offered

AQ provides event management and ticketing services via the Platform, including but not limited to:

  1. Purchase of passes/tickets for AQ events.
  2. Access to event information, schedules, and updates.
  3. Event-related content and communications.

By purchasing a ticket, You agree to abide by all event-specific terms, including venue rules, cancellation policies, and codes of conduct.

4. User Conduct and Responsibilities

You agree not to misuse the Platform or Services, including (but not limited to):

  1. Posting or transmitting unlawful, defamatory, obscene, or offensive material.
  2. Uploading harmful files (viruses, malware, corrupted files).
  3. Attempting unauthorized access to the Platform.
  4. Using the Platform for fraudulent activities or violating applicable laws.
  5. Copying, distributing, or reproducing Platform content without AQ’s written permission.

5. User Warranty and Representation

By submitting any content, You represent and warrant that:

  1. You own or have the necessary rights to such content.
  2. The content does not violate any intellectual property or privacy rights.
  3. The content is not harmful, unlawful, or misleading.

You agree to indemnify and hold AQ harmless from any claims or liabilities arising from Your use of the Platform or submitted content.

6. Payment Methods

  1. Payments for tickets or services can be made via the payment methods supported on the Platform.
  2. AQ does not store Your payment details.
  3. Payments are processed by secure third-party payment gateways.
  4. You agree to provide accurate payment information and authorize AQ (and its partners) to process transactions.
  5. All transactions are subject to applicable charges, cancellation policies, and refund terms as specified on the Platform.

7. Cancellation & Refund Policy

  1. Refunds will be available only if requested within 24 hours of purchase.
  2. Beyond this period, refunds will be handled solely at the discretion of AQ and are not guaranteed.
  3. No ticket transfers are permitted.
  4. If AQ cancels or reschedules an event, participants will be offered either a full refund or an option to transfer their registration to a future program.
  5. Refunds, once approved, will be processed within 14 working days to the original payment method.
  6. These policies are subject to applicable provisions under the Consumer Protection Act, 2019.

8. Disclaimer of Warranties / Limitation of Liability

  1. AQ endeavors to provide accurate event information but does not guarantee completeness, accuracy, or reliability.
  2. AQ is not liable for service interruptions, technical issues, or errors caused by third-party providers.
  3. AQ does not control or guarantee the quality of services provided by third-party venues, performers, or partners.

Limitation of Liability:
 To the maximum extent permitted by law, AQ shall not be liable for:

  1. Indirect, incidental, or consequential damages.
  2. Loss of data, profits, or goodwill.
  3. Delays, cancellations, or force majeure events.

AQ’s maximum liability, in any case, shall be limited to the amount paid by You for the affected transaction, less applicable charges.

9. Indemnification

You agree to indemnify, defend, and hold harmless AQ, its affiliates, and employees from any claims, damages, losses, or expenses (including legal fees) arising from Your use of the Platform, breach of this Agreement, or violation of any applicable law.

10. Intellectual Property Rights

  1. All content on the Platform, including text, graphics, logos, images, software, and event materials, is owned or licensed by AQ and protected under copyright and intellectual property laws.
  2. You may not copy, reproduce, or distribute Platform content without AQ’s prior written consent, except for limited personal, non-commercial use.

11. Termination

AQ may suspend or terminate Your account or access to the Platform at its sole discretion without prior notice if You violate this Agreement or applicable laws.
Upon termination:

  1. Your right to use the Platform ceases immediately.
  2. Relevant provisions (indemnity, warranties, limitations) shall survive termination.

12. Governing Law and Jurisdiction

This Agreement shall be governed by and construed under the laws of India.
You agree to submit to the exclusive jurisdiction of the courts in Mumbai, Maharashtra for any disputes.

13. Severability

If any provision of this Agreement is held invalid, the remaining provisions shall remain in effect.

14. Waiver

Failure by AQ to enforce any provision shall not constitute a waiver of its rights.

15. Entire Agreement

This Agreement, along with AQ’s Privacy Policy and other applicable policies published on the Platform, constitutes the entire agreement between You and AQ and supersedes any prior agreements.

16. Contact Information

For queries, please contact us at:
Ananta Quest Private Limited
 906-B, Lodha Supremus, Antop Hill,
Mumbai – 400037, India
📧 Email: info@anantaquest.com